Refund policy

Return and Refund Policy

At Offside, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and refund policy outlined below:

Returns:

1. Eligibility: You may return unworn, unwashed, and undamaged items within 30 days of the delivery date.
2. Process: To initiate a return, please contact our customer service team at support@offsideco.com with your order number and reason for return. We will provide you with a return authorization and instructions for returning the item(s).
3. Condition: Returned items must be in their original condition with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

Refunds:

1. Processing Time: Once your return is received and inspected, we will process your refund within 7-10 business days.
2. Refund Method: Refunds will be issued to the original payment method used for the purchase.
3. Shipping Costs: Please note that shipping costs are non-refundable. Customers are responsible for return shipping fees unless the return is due to an error on our part or a defective item.

Exchanges:

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you may return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will work with you to arrange a replacement or refund.

Contact Us:

• If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at support@offsideco.com